GAVIN HUPP VENTURES 

In this episode CDO Matters, Malcolm Hawker speaks with Gavin Hupp, VP of Technology at United Parks and Resorts, about the balance between long-term planning and short-term adaptability. Gavin shares how data and AI are used to anticipate guest needs, optimize experiences, and stay resilient amid disruptions like economic shifts and demographic changes. The conversation also touches on the evolving role of tech leadership, the importance of mentorship, and how data teams can enable agility while staying focused on delivering exceptional customer experiences.

Listen on your preferred podcast platform here: https://podcasters.spotify.com/pod/show/vcomsolutions On this episode of Keeping IT Real, Jethro Castillo is joined by Gavin Hupp, a VP of Technology. Gavin shares his unconventional journey from studying clinical exercise physiology to becoming a seasoned technology executive. He highlights his experience in various roles, from running an e-commerce business to leading digital transformations at companies like Denny's, PetSmart, and now United Parks and Resorts (SeaWorld). Gavin provides a deep dive into his successes, challenges, and the significant lessons learned while integrating technology with business strategy to enhance customer experience, with a focus on the critical role of data. You can find Gavin Hupp here: https://www.linkedin.com/in/gavinhupp/ To learn more about vCom and our IT spend and lifecycle management solutions visit https://vcomsolutions.com. LinkedIn: https://linkedin.com/company/vcom-solutions Twitter: https://twitter.com/vComSolutions Instagram: https://instagram.com/vcomsolutions Facebook: https://facebook.com/vcomsolutions Podcast: https://podcasters.spotify.com/pod/show/vcomsolutions

See the full episode here: https://www.thoughtspot.com/data-chief/ep111/how-seaworld-uses-data-to-create-unforgettable-guest-and-marine-life-experiences

Gavin was a finalist for the 2025 ORBIE AWARD Florida Large Enterprise and was interviewed for the final event